1. Nature of Business

Genesys is a business in the marketing industry that provides email marketing services and website support.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email.

3. Return and Refunds policy

The provision of goods and services by Genesys is subject to availability. In cases of unavailability, Genesys will refund the client in full within 30 days. Cancellation of orders by the client will attract no administration fee.

4. Customer Privacy policy

Genesys shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Australian Privacy Principals guidelines (Privacy Act 1988) The APP guidelines may be downloaded from https://www.oaic.gov.au/resources/agencies-and-organisations/app-guidelines/APP_guidelines_complete_version_2_March_2018.pdf

5. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Genesys bank account, the details of which will be provided on request.

6. Card acquiring and security

Card transactions will be acquired for Genesys via Integrapay who are an approved Australian company certified by PCI compliance and Australian Financial Services Licence. All data is tokenised and stored securely in our proprietary Card Vault environment. For more information on the security of IntegraPay visit www.integrapay.com.au

7. Customer details separate from card details

Customer details will be stored by Genesys separately from card details which are entered by the client on IntegraPay’s secured site.  For more information refer to www.integrapay.com.au

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is Australia.  Transaction currency is the Australian Dollar (AUD)

9. Responsibility

Genesys takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

9. Country of domicile

This website is governed by the laws of Australia and Genesys chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

10. Variation

Genesys may, in its sole discretion, change this agreement or any part thereof at any time without notice.

11. Company information

This website is run by SEJ  Pty Ltd trading as Genesys Marketing ABN – 42 269669 668

12. Genesys contact details

Company Physical Address: 27 Wanalta Rd, Carnegie VIC 3163